Refund policy

RETURN AND REFUND POLICY

There are no returns or exchanges on products unless damaged or brand error. We do not offer refunds. 

Damages and issues
We stand behind every piece. If your order arrives damaged, contact us within 15 days of delivery at info@claudinelucille.com and we'll make it right.

To be eligible for a return, you will need the receipt or proof of purchase and your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, email us at info@claudinelucille.com. An explanation of the damage, proof of purchase and clear photos of the damage must be submitted. 

Items that have been written in, opened, or removed from original packaging cannot be returned.

Damaged or incorrect orders are handled on a priority basis — no return required.

International orders: are handled case-by-case due to shipping cost and logistics.

If your return is approved, customers will have their order corrected/replaced with no return required.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@claudinelucille.com.